"Great Experience"

About: University Hospital Of North Durham

Arrived at hospital 40 minutes early, had a cuppa and bacon butty (thanks to staff in main restaurant on 2nd floor- it was delicious). Went to Orthopaedics Outpatients with my teenage son for a follow up appointment, waited less than 5 minutes before being called to see the Consultant. He was examined, advice given for any further problems and then discharged. All staff from receptionists to consultant couldn't be faulted. Well done to all and many thanks.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Orthopaedic Out Patients. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Sister to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774