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"Appleby Suite 19th June 2015"

About: New Cross Hospital

I had an appointment for a parathyroid operation on Friday 19th June 2015. I arrived at the Appleby Suite at 6.50am. I was checked in and after various medical tests. I saw my surgeon who put an arrow on my neck where a cut for the surgery would be made, and I saw the anaesthetist. I waited for nearly 8 hours. In a lounge area unable to leave. With a tag around my wrist. I did take the opportunity to pop outside for a couple of minutes and stretch my legs. Then I was told to undress, and get ready for the Operation, and given compression stockings to put on. Then I was informed that my Operation was Cancelled at around 3pm. I waited 9 months for this operation with numerous hospital appointments, blood tests and scans involved. What on earth has happened to the NHS? I am absolutely disgusted. Julie Davenport

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Responses

Response from The Royal Wolverhampton NHS Trust 8 years ago
Submitted on 29/06/2015 at 12:10
Published on Care Opinion at 13:38


Dear Julie Davenport

Thank you very much for taking the time to post your comments relating to your recent care in the Appleby Suite. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liasion Service (PALS) on 01902 695362.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

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