"a total loss of cooperation"

I've now lost count at how many times we have found little cooperation or understanding between department staff and patient notes, if and when they are kept at all. It's a total and utter mess from the time we get there to when we leave. The left doesn't know what the right is doing and what is more, nobody cares. The complaints team no longer have an office in the building (I wonder why) and it seems that even when there is face to face contact, the mistakes still continue. I no longer trust this hospital as it is. I've tried to sort problems but it's clear that it makes no difference and I give up but I would no reccomend anyone now to have treatment here.