"Pensioner aged 81 left stranded in Brighton"

About: Royal Bolton Hospital

My mother suffered a fall while visiting Eastbourne to scatter my dads ashes resulting in her having an operation to replace her hip. In her obviously distressed state Brighton hospital attempted to get her transferred nearer home. On Tuesday Bolton agreed to take her and having waited 3 days for a bed we were told a bed was available on Friday 12th June. Her transport was arranged and her belongings packed, then as the transport was on its way they decided that as her GP was in Hindley they wouldn't take her. Obviously her GP had always been in Hindley and you can only imagine how distressing this was for her. How cruel can people be, such a caring hospital

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Response from Royal Bolton Hospital

The Department of Trauma and Orthopaedics would like to sincerely apologise for any upset caused to your mother and your family. The doctor on call accepted the referral from Brighton Hospital without checking if your mother was a Bolton resident. The referral should have been redirected to Wigan Wrightington and Leigh Hospitals where your mother resides. There was a delay on our part in sharing details of the transfer of your mother which is why 3 days later the decision was made to decline the transfer. We are truly sorry for this delay. Please be assured that the medical team within the department have all be made aware of this incident and will now check if a patient is a Bolton resident prior to accepting out of area transfers. They have also all been made aware that sharing such information in a timely manner with the trauma nurse coordinators and bed managers is essential. Once again we are very sorry this has happened and hope the actions put in place, whilst will not change your mothers situation, will prevent it happening to anyone else.

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