"Great patient care experience at Blackburn Royal."

About: Royal Blackburn Hospital

Having been admitted to this hospital for emergency coronary care I have to say that the care received from all levels of staff was exemplary. I found that the genuine ethos of patient care was infused in staff at all levels I encountered. Special thanks to all staff and management for getting it all together so well. 10/10

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Responses

Response from Royal Blackburn Hospital

Dear Mr Rispin Many thanks for your feedback on your experience of our Cardiology service at Royal Blackburn Hospital, and thank-you for taking the time to do so at what I am sure has been a worrying time for you with the emergency admission. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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