"Excellent care at Out patients"

About: Solihull Hospital / Dermatology

(as the patient),

Out patient appointments

Had 2 out patient appointments at Soilihull Lode lane

Specialist dermatology unit

And scan xray department

The unit I attended provided me with excellent care, where I felt safe in the hands of their nurses, my stress and worries were relived by their practical nursing skills.

The scan department were very kind to me and polite,

I noticed going from one department to another the staff I encountered were very professional and obliging, there was definitely a happy to help attitude as it should be. it was very refreshing to encounter nursing staff and technicians who actually nursed and took care in their handling of me as I was in a great deal of pain that wasn't that obvious.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear MissCat

Thank you so much for your lovely comments regarding your recent experiences at Solihull Hospital.

I will forward your comments to Elaine Danks - Senior Sister in Dermatology, and also to Gill Tomlinson - Site Lead Radiographer at Solihull Hospital so that they can ensure you kind comments are communicated to all of their teams who will be thrilled to learn of your very positive experience and that you felt that all of the staff you encountered had a 'happy to help' attitude.

Once again, thank you for taking the time to provide your feedback, its is extremely important to us.

With kind regards

Marie Helebert

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