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Treated as an individual

Posted By Cat1953

"Treated as an individual"

About: Chorley & South Ribble Hospital / General surgery

(as the patient),

Had my gall bladder out last Saturday and discharged Sunday afternoon. Nursing care was excellent as I was treated as an individual, my needs were met in a timely fashion and nothing was ever too much trouble. Thank you to all the staff on Rawcliffe ward last weekend as they helped me through a time I was feeling very vulnerable.

Only comments I would make are that as I was last on list it would have been good to advise me so could have had some water in the morning as post surgery dehydration was unpleasant specially as found it difficult to drink after to rehydrate. Also hospital food did not readily accommodate post surgery low fat diet.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 29/06/2015 at 15:14
Published on Care Opinion at 15:25

Thank you for taking the time to provide your feedback. Please be assured that your feedback and constructive comments have been shared with the relevant staff.

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Response from Chorley & South Ribble Hospital 8 years ago
Chorley & South Ribble Hospital

Submitted on 29/06/2015 at 16:49
Published on nhs.uk on 30/06/2015 at 02:31

Thank you for your feedback. Your kind comments and constructive feedback has been shared with the relevant managers.

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