"Supposed to have op today."

About: Lincoln County Hospital

My husband had accident at work on 7th June taken to A&E then told to attend fracture clinic on 9th June for ultrasound. He was told that he had ruptured his bicep in left arm and had to return next day (10th June) for MRI scan which he did. He had all at fracture clinic again yesterday where straight away they said he needed operation asap. Got told go home pack a bag and wait for call. Call came later on that afternoon saying not to eat anything after 3am and they would call this morning to tell him what time to come in. He got the call telling him that another specialist wants to look at his arm next Tuesday. It's disgusting the way they treat people at this hospital being told you need urgent surgery then making you wait nearly a week just so that someone else can say the same. The muscle is completely off the bone, he's in agony. Added to that I had an MRI done on my brain on 1st March this year and they still haven't notified me of the results. Fuming an angry aren't the words to use.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Thank you for leaving your feedback. I am saddened to read your comments regarding your husband's experience while awaiting urgent surgery. Can I ask that you make contact with our PALS team on 01522 707071 and they will to look into this for you today. They will also be able to investigate the reasons why you have not received the results from your MRI scan

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Response from United Lincolnshire Hospitals NHS Trust

Dear Anon

I am extremely sorry to read of your husband’s experience whilst under the care of our Trust. I very much want to find a resolution to this situation for yourself and your husband, so would be grateful if you could contact me so that I can look into the details of your husband’s care. My email is Neil.Ellis2@ULH.nhs.uk

Regards

Neil Ellis

Head of Planned Care/ Senior Business Manager, Lincoln County Hospital