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my uncle

Story from nhs.uk

"my uncle"

About: Bedford Hospital South Wing

my uncle died in Bedford hospital he was in there for 3/4 months and not once did his room get cleaned! There was all blood on the tubes which hadn't been cleaned and they didn't even have the time to bath him (and yes he was allowed to be washed) he was terrible I was the worst way I could of possibly ever remembered my uncle! I put a complaint in and nothing was done about it. The staff were polite and supportive when he passed and I've grateful for that.

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Responses

Response from Bedford Hospital South Wing 8 years ago
Bedford Hospital South Wing

Submitted on 30/06/2015 at 10:30
Published on nhs.uk on 01/07/2015 at 02:31

Hello, Thank you for sharing your feedback. We are sorry to hear about your experience and are concerned that your complaint was not investigated. We would be keen to follow this up with our complaints team and if you would like us to do so, please email your details to Communications@bedfordhospital.nhs.uk and we will follow this up for you. Once again, we are sorry to hear about your experience with us. Jacob Brigstock Communications Officer Bedford Hospital NHS Trust

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