"Rude and disinterested."

About: Vale Community Hospital

I was recommended to visit the practice by an ex NHS nurse following a bite from a fly that had, over 48 hours, become inflamed and red and seemed to be spreading. Upon arrival I rang the bell to speak to a member of staff and a nurse opened the door and stared at me - no "how can I help?" or anything. I preceded to tell them it was my arm, to which they stated, in a sharp, disinterested tone, that their was no x-ray exipment on site - this is reasuring as, if I did have a broken arm then they would have very little interest. After explaining my situation and telling them that I had been recommended to visit by an ex nurse they told me that I could wait but it was busy. Throughout the entire conversation they gave the impression that I was clearly wasting their time (even though they thought I could have had a broken arm) and that I should leave. I do not think that they would have treated an older person (I am 21) in anything like the same way. I have never written a review before and am a very calm person but this experience really left me wound up. I hope they don't treat all their patients this way.

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Responses

Response from Vale Community Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences with the service - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk Best wishes, The team at Gloucestershire Care Services NHS Trust

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