"Aire Court is asking the same things over and over again"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as the patient),

Went to see the cpn. The CPN is no help, asks the same questions over and over.

The CPN is very hostile towards me, asks me things I don't understand, then thinks they have a right to have a go at me.

I feel like the CPN makes things worst and makes me a lot angry.

I have mental health problems.

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Responses

Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear walkalone

Thank you for taking the time to post your concerns on Patient Opinion. We are sorry to hear that you feel your experience of Aire Court was unhelpful. Nevertheless, we are grateful for you bringing it to our attention.

I have forwarded your concerns onto the Locality Manager who will be able to provide you with a response to the concerns you have raised.

In the meantime, if you would like to discuss your concerns further then please do so via our PALS service who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net

Clare Blackburn

PALS & Complaints Manager

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Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear walkalone

Thank-you for taking the time to write, I am sorry that this was your experience when using services at Aire Court. I would be pleased to speak with you about your concerns to find out some more information so that we could address these.

I would like to assure you that we do take all concerns seriously and that I would like to work with you to resolve them.

Please could you contact me? Alternatively you could contact our PALS Service who could assist you in contacting me and who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net

Kind regards

Sue McCartney

Locality Manager - South South East Locality

Aire Court Community Unit

Lingwell Grove. Leeds. LS10 4BS

Main Line: Tel 85 50600/1