"With an injured baby I would have expected more sympathy"

About: City Health Care Partnership CIC / Minor injuries units

(as a relative),

On Tuesday my daughter in law took my grandson to the walk in centre as he had a cut on his head and was bleeding badly. He is 11 months old and my daughter in law’s first child so she was naturally anxious. She arrived at the centre at 4: 30pm and was told that the centre would be closing soon and she would need to go somewhere else.

My daughter in law was too taken aback to say anything and took her baby to the hospital where they were not seen till much later and discharged at 11: 00pm after the cut had been glued.

I went to the centre the following day and was told that if someone comes in close to the time they shut a nurse is called out to see if they are fit to be sent somewhere else or if they should stay at the centre and be treated there. On this occasion this did not happen, the person on reception was very abrupt, with an injured baby I would have expected more sympathy.

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Response from City Health Care Partnership CIC

Dear Nile80

Thank you for your feedback and I am sorry that your daughter in law and her baby boy did not receive the level of care and understanding that you would have expected. We are keen to confirm where care was provided so that we can ensure the relevant service provider or team is involved in responding to, and learning from, your family’s experience. We would welcome the opportunity to talk to you about this. Please would you mind contacting our customer care team on 01482 347627 so that we can establish some more details to help us address your concerns?

Carol Waudby

Operational Services Director, Specialist Community Services

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