"The food and catering staff at the Wells Road Centre"

About: Forensic mental health / Low secure services

(as a staff member posting for a patient/service user),

“The tiramisu was very appetising, Shame I was limited to how much I could have”

“Well presented and hot, palatable the variety’s good”

“Not enough variety, suggests, salad with Parma ham, ice cream, spaghetti carbonara, spaghetti bolognaise, cheese and biscuits”

“Could we have more mushrooms in the stroganoff”

“Stroganoff not very nice too many mushrooms”

“You cater for a lot of people, still good”

“My chicken chasseur was beautiful, would definitely recommend it to anyone”

“Today’s savoury rice was very nice glad it had no carrots in, cauliflower cheese really nice better with no spices in”

“I really enjoyed the meal, you have worked very hard”

“My leek and stilton pastry dinner (theme day) was beautiful, thank you”

“Turkey loaf was nice”

“Please could we have rice pudding for a dessert”

“Buffet is poor and not a good choice, poor nutritional value”

“The staff in the dining room are friendly”

“You could do better with the food”

“The sponge was awesome”

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Responses

Response from Mel Cunningham, Chef, The Wells Road, Nottinghamshire Healthcare NHS Foundation Trust We have made a change

Thank you for your valuable feedback and kind comments regarding the meals served in “The Place to Be” restaurant at The Wells Road Centre.

Your comments are welcomed and useful to ensure continual improvement with the quality of the meals served. The catering department take on board your positive comments and areas for improvement.

Representation from the catering department attend patient ward community meetings, patient forums where patients can discuss the catering service. Comment cards are also available for patients to complete and the Hotel Services team also conduct monthly customer surveys to encourage patient feedback to ensure continual improvement within our services.

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