About: Whipps Cross University Hospital

I have been trying to call the oral surgery department for 4 days now! The direct number doesn't work. After being put on hold for 12 minutes by switch board, I finally get put through to the incorrect department. Then i waited on the phone for another 6 minutes to be put through to the correct department! Finally I am put through to the correct department to have my call answered by a voice that sounded like they had just woken up and had a mouth fall of lunch! I get the chance to say all OF 3 words before they cut me off in mid sentence and transferred me to the completely wrong department. I tried to call back and switch board put me through the correct department ( i think ) but after waiting for the phone to me answer for another 7 minutes i gave up! Absolutely shocking! To say the least i'm not looking forward to have 3 wisdom teeth taken out Very unhappy!

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Response from Whipps Cross University Hospital

We are sorry to hear of your difficulties in trying to get through to oral surgery department. Your feedback has been passed onto the team at Whipps Cross and to the switchboard to make sure that it does not happen again. If you would like to provide us with more detail about your experience so that we can look into this incident further please contact our Patient, advice and Liaison Service (PALS) on 020 3594 2040 or by email: pals@bartshealth.nhs.uk Kind regards Barts Health NHS Trust

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