"casualty was fairly quick and ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted by tilly (as ),
What I liked
casualty was fairly quick and efficient - if a little indifferent and impersonal.
What could be improved
Staff that administer fracture clinic appointments. Uncaring, diffident, unhelpful. Spent more time finding reasons why NOT to help me than how she could.
The doctor told me I would be seen Mon/Tues but was given an appointment for Friday. could not get carer for disabled child or a lift for myself that day so I tried to change appt. There was no leeway for people like myself with a specific problem regarding appointment dates . I explained why I could not make the date and was not given ANY alternative.