"Awful endoscopy"

About: University Hospital Lewisham

Terrible experience having a upper GI endoscopy. Dirty hospital, rude staff, wouldn't sedate me. I panicked at very start of prodedure and was treated like a naughty child and after a bit more patronising from the doctor, I was dismissed with 'you shouldn't need one at your age anyway'. Awful, unfeeling, uncaring staff. Never again.

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Responses

Response from University Hospital Lewisham

Due to a technical issue you may not have received a response to your comments. Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I will share your comments with the team involved to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience team

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