"Wastage of NHS resources"

About: City Hospital campus / Colorectal surgery

(as the patient),

This is partly a complaint, but more a comment on the apparent wastage of NHS time. My GP referred me for further investigation and within a week I had received a letter from the surgery giving details of an appointment at the General Rectal Surgery Clinic at Nottingham City Hospital (Nottingham University Hospitals Trust) for June, about 3 weeks ahead. All well and good.

However, now with just a week to go, I have received another letter, from the hospital, changing the appointment to August, another 8 weeks to wait with the same symptoms.

Why bother to issue the June appointment if it couldn't be fitted in for a further 8 weeks? It wasted time and resources, as well as raising my hopes that my problems would be investigated, only to give me nearly 2 more months to wait.

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Responses

Response from Nottingham University Hospitals NHS Trust

Hello Witherspoon.

Thank you for feeding back to us. I am sorry to hear you have received multiple letters and that the date of your appointment has been changed, particularly given the symptoms. If you can get in touch with us to provide more details (name, address, DOB and NHS number) we can look into this for you and get back to you with the answers to your understandable questions.

You can contact me on 0115 9249924 ext. 62443 or ext. 66885.

Kind regards,

Rekhaben Patel

Matron, DDT

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Update posted by witherspoon (the patient)

Thank you for your prompt response. I phoned the number and extensions you give, but no one was available to take my calls.