"The consultant saw me 15 minutes ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted by CG (as ),
What I liked
The consultant saw me 15 minutes earlier than my appointment time, how refreshing!
What could be improved
Reception staff at the breast care unit did not even acknowledge my presence when I arrived at the desk. They carried on with their paperwork despite being aware of me standing in front of them. First rule of customer service, look up, smile and if you're really so busy, tell your customer you'll be right with them if you can't tear yourself away from your filing. In addition, I've had to chase up my follow up appointment with the breast care unit by phone and not only were they barely civil, they transferred me to the wrong dept. If you have a job in which your primary function is to deal with the public, you really must try harder to make the public feel less of an inconvenient interruption to you.