"No bed after birth of my baby"

About: Blackpool Victoria Hospital / Maternity care

(as the patient),

As 4. 30 pm I rang the birth centre up to let them know I had started of in labour I were advised to come in we arrived at the hospital around 5. 15pm my partner told a paramedic that my waters had broke and I felt liked I needed to push and I got told to sit in the waiting room while he went to find someone a few minutes later a midwife came with a chair and took me into a room (with no bed ) I sat down on a bean bag and got ready to start pushing not long after my baby boy was born.

We got baby cleaned and wrapped up and I got myself ready for a shower, after I had got sorted and cleaned up I got told the delivery suit were very busy and that there were no beds available for me so I got left in the same room and got told I would have to stay in there and try and make my self comfy on a CHAIR I were absolutely disgusted in what I got told I had just had a baby and got told I had to sit in a chair because there were no beds.

My partner went home around 8pm hoping I were gonna be let out around 12am 1am after getting told we would be out by then, but hours went by and I were still in the same room after trying to sleep and get comfy in a CHAIR I pressed the alarm for some pain killers around 4am I am still waiting for them now a week after.

Only twice someone came in to ask me if I was ok and if I needed anything not 1 of them checked on my baby to see if he were ok I did ask 1 of the midwifes for a bed and got told there were still none and she would go and find me something else to sleep on so I said to her what will it be something like that ( the beanbag I already had ) she said yes she asked me if I wanted someone to come in and make it into a bed for me by this time there was no point because I couldn't of slept on it anyway.

Around 7am midwife jenny came in to find me sat in the chair and ask why there were no bed in the room I told her that I got told there were no beds available for me has the delivery suite was too busy she were shocked in what I told her, she then told me that there had been a room empty all night across from where I was I couldn't believe what I was been told I had been left in a room with NO bed all night after giving birth, she moved me into the room and got me comfy she went to make me a cup of tea and got me something to eat as I hadn't had anything all night,

All the blankets that were used during labour were left in room all night and were still there when I left to be moved into the other room.

I am so disappointed in the service we got and how we were treated I were looking forward to having a rest on a bed after having my baby so I could hold and bond with him during the night I couldn't even do that because there was no way I could of got comfy enough in a chair to do so.

My partner arrived back at the hospital around 9am the following morning to find out what had happened during the night, I were still waiting for baby to be seen, he asked someone for a hot drink for us around 11 am only to get told to go to the café or to costa which in fact there should of been made in the hospital.

The doctor finally got to us around 1pm after been chased up my the midwifes and we got to go home around 2pm only 21 hours after arriving I was only in labour 28 minutes after arriving and it took 21 hours for me to be let home.

I am absolutely disgusted in the way we got treated I am ashamed to tell people I had my baby in your department.

Midwife jenny were absolutely brilliant with me I wish she was there when I were in labour there were another midwife aswell but I cant remember her name she was brilliant aswell.

I were so upset and still am in the way I got treated that day/night I still have bad backache and I sore bum from sitting in that chair all night and my baby was born in April.

I do hope you read this email and something will be done about it I wouldn't want another lady in labour going threw what I went threw.

Also am not sure if you are still meant to receive any bounty packs with information in after having a baby or not because I didn't get anything when I left.

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Responses

Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for the feedback of our maternity services. I am grateful you have taken the time to share your experience and to give us feedback highlighting your concerns.

It was very upsetting for me to read about what you went through and please accept my apologies for the treatment you received during and after the birth of your son. I will ensure that your comments are fed back to the staff involved so that we can learn from what happened to make sure that this doesn’t happen to another family.

I would be grateful if you can contact a member of the Patient Relations team at patient.relations@bfwhospitals.nhs.uk so we can get further details about what happened. I do assure you that this will be dealt with strictest confidence.

We try hard to improve our services based on the comments we receive from our patients and the Trust have set up a Birth After Thoughts listening service, which provides opportunities for new mothers to discuss their birth experience face to face with the lead midwife at a mutually convenient time and venue. If this is something that you would be interested in, you can contact the Birth After Thoughts lead, Janet Danson-Smith on 01253 953628, she can go through this in further detail with you.

We can arrange for a Bounty Pack to be sent to you, or if you prefer you could collect one, please contact Andrea Reid, Patient Experience Information Officer on 01253 953548.

Yours Faithfully

Andrew Heath

Lead in Patient Experience & Engagement

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