"neurscience, west wing"

About: John Radcliffe Hospital

My husband has just had his Vagus Nerve stimulator fitted, the assessments from MRI and telemetry to the pre-operative the staff are all friendly caring and supportive. The only fault I could find would be that the ECG could be done in the west wing along side the blood testing rather than a trip over to the main building adding time and stress to the appointment and patient. My husband has balance problems along with his epilepsy, stress is a cause and he gets very tired. Having everything in one area is so much easier for him. He finds it difficult to walk far. It's just by luck if there are enough wheelchairs about. After his operation there wasn't any available and I had to walk him to the car. He has a blue badge, during the last 6 months of appointments we found a blue badge bay vacant only once. You need more, people end up queuing to get a bay even at 7am. On the downside, on the day of discharge from the short stay ward after the operation there didn't seem to be any urgency in getting everything arranged for him to leave. It was a few hours after the doctor said he could go home before the nurse responsible for his care showed any urgency, and needed prompting from me to get things sorted like removing the needle from his hand, I must of reminded them three times,( every time they said we could go). In the end the discharge letter was still not ready at 3pm, so it was agreed we just go has I had been waiting 2 hours to take him home. Other hospitals have everything sorted and are on the phone by 11am. If the patient isn't collected by lunchtime they are moved to the day room. One hospital wasn't happy that I couldn't collect until I had finished work after 5pm.This causes more stress since he just wanted to go home and had got himself ready. He had got dressed, but then needed the toilet and for safety he has a nurse with him. He buzzed for help, no help came so fortunately the bathroom was next to his bed and he got himself there, but it was too late and had a accident and needed to change back to his pj's and return home in them. The staff on the main ward came across as more compassionate and got things organised for home. Cannot fault the Doctors and the two epilepsy nurses we are in contact with from home. A mixed experience.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding the treatment your husband received at the John Radcliffe Hospital. I am very sorry that you and your husband have had a mixed experience with regard to his care. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Chloe Saunders, Complaints Coordinator on 01865 572427 or at chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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