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Better chance of getting into Buckingham Palace

Story from nhs.uk

"Better chance of getting into Buckingham Palace"

About: Birmingham Dental Hospital

First day got there for 8.30am 'no tickets' but you can wait and see a nurse who maybe able to advise you. Great sat for an hour and half, to be seen by a very arrogant member of staff, who ask a couple of questions, didn't even look in my mouth, and said here's a leaflet we workbook a first come, first serve so bye..... Following day arrived at 7.35 am ' No Tickets, you can wait to see a Nurse who might be able to advise you.' Yeah thanks no. So all these other review must of been a better man than I. I am from Tamworth, so the drive and parking was awesome. I attended here a few years back, and got a ticket at around 9am, so they have either had major cut backs or more people have discovered the service.... Another NHS service gone downhill.

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Responses

Response from Birmingham Dental Hospital 8 years ago
Birmingham Dental Hospital

Submitted on 16/06/2015 at 18:23
Published on nhs.uk on 17/06/2015 at 01:00

I am sorry to read of your disappointing experience, and welcome the opportunity to speak with you to understand the detail behind your description and also to help you to seek a local dentist for your urgent care to avoid the need for repeated journeys to Birmingham Dental Hospital. As you may have read in other patient feedback on the NHS Choices site, the Dental Hospital is currently looking to change how appointments for urgent care are allocated to patients. A new system will be introduced in the next few months in which it is anticipated patients will be given a confirmed same-day appointment before visiting the hospital, and therefore avoiding wasted journeys and time. As your feedback is anonymous, I am unable to contact you directly to look into the specific concerns you have raised, and therefore request you please contact me by phone on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk at your earliest convenience. If you call me and are put through to my voicemail, please leave your contact details to enable me to call you back. Thank you for taking time to post your feedback, and I look forward to hearing from you. Alison Last Associate Director of Patient Experience Birmingham Community Healthcare Trust

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