"Liverpool dental hospital-abrupt triage staff"

About: Royal Liverpool University Dental Hospital

I went here this morning on the 15.6.15 as i have various tooth and mouth problems and wanted to see what help is available. I got called into triage and tried to explain to the nurse what my problems is, only for them to cut me off mid-sentance and they seemed to be very dismissive, which I thought was very rude and unprofessional. I was very stressed out at this point and had to seek another member of staff who fortunately allowed me to explain my situation and explain to me what treatment was available at the hospital. I would understand if I was being rushed if the hospital was busy but there was about 6 people in there. I would suggest your staff be more understanding and take more time to listen to people instead of rushing them and abruptly cutting them off when they are trying to explain the issue. Obviously not everyones situation is the same and some issues could be more complex then others. As a hospital I thought this would be understood by staff members.

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Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.