"Using single point of access"
About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(County) Nottinghamshire Healthcare NHS Foundation Trust Child and Adolescent Mental Health Services – Community(County) Nottingham NG3 6AA
Posted by alex17 (as ),
My experience of using the single point of access for Community CAMHs and Emotional Health and Wellbeing services has been appalling to say the least. I am a professional working within a secondary school and wished to refer a very distressed young lady to be seen by CAMHs. Her GP is located in Sherwood Nottinghamshire, on sending the urgent referral through to not-tr.CAMHSreferrals@nhs.net I was told they would not accept the case as the GP was a city GP, I then sent a referral through SPA for city and was given a reference number as acknowledgment of receipt for the referral.
Two weeks later the urgent referral had not been acknowledged to the family and after an over night hospital stay for the young person in question she had still not seen CAMHs.
The referral was sent again to the above e-mails address and I was yet again told that this urgent referral was for city. After a colleague contacted the service they said they would see what they could do but would need to read the referral first.
An urgent referral comes through twice and is not read just the GP address is looked at? And why is there not a facility for them to forward to the appropriate point of referral if it comes through to the wrong place?
County or City if a young person needs to be seen and is referred to CAMHs then they should take responsibility of that case and ensure that person is seen, surely?