"experience of total knee surgery"

About: Royal Cornwall Hospital (Treliske)

TBH only the actual surgery went smoothly. Having been cancelled twice my husband went in at short notice due to a cancellation. The day after surgery he was diagnosed with a DVT. So two days on bed rest. I have to say he/ we were never told what was going on. What the treatment of DVT was etc. after the two days bed rest the bank holiday weekend came so only skeleton Physio staff on duty therefore my husband was barley mobilised. His knee became very stiff. The day after the Bank Holiday he was transferred to Hayle. The treatment there couldn't have been more different the physios were all over him! He was put on a CPM machine straight away. Needless to say he had to stay in for another week whilst they tried to get his knee bending. There was talk of his having to have an MUA but he managed to avoid this. On discharge the only appointment he was given was to see the consultant sometime in August. We asked if he was going to have out patient physio and was told he would get one through the post. We waited ten days without an appointment before attempting to contact the inpatient physios. It took four days for a response due to the weekend intervening. The physios were very apologetic saying that he "must have slipped the net" they said he would be sent an appointment in the next few weeks! What! So meanwhile he battles on doing his exercises and hoping he's not doing himself any damage. I believe he must have been jinked from the start. I'm hoping his troubles are over now but who knows. The other thing that strikes me is that patients and relatives are never kept informed about what's happening. Just a complete black hole.

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Response from Royal Cornwall Hospital (Treliske)

Thank you for taking the time to write of your husband's recent experience. We would like the opportunity to look into this further and respond to you directly. Please contact our Patient Advice and Liaison Team on 01872 252793 or email pals.service@rcht.cornwall.nhs.uk