"I received extremely fast treatment ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted by Excellent Service (as ),
What I liked
I received extremely fast treatment for a broken wrist at the A&E Department. I found everyone from the receptionist to the on-call Orthopaedic surgeon courteous and concerned for my welfare.
I felt at all times that I was good hands and this was reafirmed during a recent fracture clinic appointment where the Consultant commented that the A&E staff had done a good job in reseting my arm straight.
What could be improved
Management of follow up care. Trying to change the offered fracture clinic appointment was difficult as I couldn't get through! Also I wanted to change from the QE2 to the Lister as this would be more convenient for me but there did not seem to be a straightforward way of doing this.