"awful nurse"

About: Lincoln County Hospital

My first visit to the eye clinic last week turned out to be a joke. After I have checked in, I was called in by the nurse. Despite me telling the nurse that I do not want to be called by my first name, they repetitively called me that. Also not sure if the nurse was actually paying attention to me. Kept asking me to re-read lines on the chart. I waited for 1-2 hours before called to see the doctor, which was fine as I have taken the whole day off. What was unbelievable was I overheard and saw the nurse pressuring the doctors to see patients quickly. Anyone in the waiting area can tell that they are working hard. I have never seen such practice in other hospitals or gp surgeries. Is this a usual practice in this hospital? I dont think this nurse if fit to practice. Anyhow, receptionist was brilliant. I dont usually write reviews but was persuaded by my friends after I told them what I have experienced.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear anon

Many thanks for your comments highlighting the experience you encountered on your recent first visit to Clinic 8. Patient feedback is taken very seriously within the Trust. I am sorry you felt you were not treated respectfully and that the nurse who dealt with you behaved in an unprofessional manner.

In order for me to be able to investigate this further I would be extremely grateful if you could contact me directly on 01522 573149 or by email elaine.davis@ulh.nhs.uk.

Kind Regards

Elaine Davis

Specialist Macular Nurse

Eye Clinic, Clinic 8.