"Minor injuries unit treatment"

The whole process from initial contact with the receptionist, to triage, examination, X-ray, treatment and final discharge was smooth, friendly and efficient. Left a lot happier than I'd arrived. Thank you team.

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Response from Accrington Victoria Hospital

Dear Anonymous Many thanks for your feedback on your experience of our Minor Injuries Unit at Accrington Victoria Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be really pleased to hear that your recent experience with us was so positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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