"I will now think twice about changing appointment"
About: Hairmyres Hospital / Ophthalmology Hairmyres Hospital Ophthalmology G75 8RG
Posted by moviecafe (as ),
My wife had an appointment for an eye injection at Hairmyres in June at 12 noon. I got a call at 9. 05 am asking if we could come in at 11 am as they had some early slots available we agree to come at 11. We got there before 11 were told to sit and wait till my wife was called at 11. 25 spoke to lady at reception to be told they were having to tea break and they would not be long.
I told the lady that we were asked to come in for 11 and she said it was her who had phoned me and that was the time slot she was given. My problem is why ask someone to come early to help out we agree to this and they then keep you waiting till 11.40 to call my wife, if they have a tea break why ask us to come in after it. I would now think twice about helping by changing appointment time now as only wait about 5 minutes normally.