"My surgeon was very good and polite, ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by j e page (as ),
What I liked
My surgeon was very good and polite, I had complications and he tried to make it as easy for me as possible.
What could be improved
staff attitude. I am disabled and was on ward 7b after having hand surgery, I needed the toilet and asked the nurse if she could put the raised toilet seat on the loo for me, which she did. when i got up from the toilet the raised seat moved and i slipped banging my operated hand on the sink. I was in a lot of pain and told the nurse what happened and the reply i got was "oh dear" and she walked off. When i needed the loo again I asked for the raised seat to be put on, this time i checked it was on properly and it was very loose the nurse said it was broken but would be ok to use, when i said i wouldn't use it because earlier i banged my hand she said there wasn't anything she could do as there wasn't another one so i had to use the commode. I spoke to another nurse who said he would see if they could get another one, he came back to me later and said he couldn't get another one as it had to come out of the ward budget and the sister wasn't there to autherise it.
I waqs upset by this as i only wanted the dignity of going to the loo without help.
Unfortuantly I had to return to the ward 2 weeks later as i needed another operation on my hand as the replacement finger joints were dislocated (could this have happened when i banged it earlier?) they still hadn't replaced the raised toilet seat so I again had to use the commode. I am very unhappy with the attitude of the nurses, for them it might not be a major thing but for me it's my dignity.