"very poor communication"

About: Queen Elizabeth Hospital (Birmingham)

I went to A&E on Friday night, 29/05/2015, with bladder pain and Back pain. The A&E service and communication were second to none. Then they transferred me to urology ward (624). I have waited 2 days to do CT scan to find out what is wrong with me, after 2 day they find out in scan I have got (Bowl inflammation) and wait for another 2 day for specialist to come for examination! After all these time the doctor came and visit me for 2 minute and told me you can go home, you have got (Bowl Inflammation), we will put you on antibiotic and painkiller (codeine) then we will send you hospital appointment letter to come back for camera treatment.Now my antibiotics finished and I have got lots of pain in my bladder, Back, and my hips (which is moving) and I haven't heard anything from hospital and I know because of lack of communication in ward (624), the nurses trying to be very friendly, but there is lack of training! they don't communicate with patient after doctor decision unless you ask them more then 10 time! to be honest (624) need to be visit as a patient then you will find out what a joke going around! I am still suffering with pain and looks like I have to wait God knows how long to get letter from them. I think hospital is massive but management and training is a joke. I suggest send all the nurses to city hospital to be retrained because hospital it self its not look like massive and brand new, But the service when you are there as a patient is second to non.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very pleased that some aspects of your experience were so positive. However, we are sorry that not everything met the standard you were expecting as we aim to provide a very high standard of care. We would like to discuss your concerns further so that we can try to find out what went wrong, and how we can improve for future patients. If you would like the opportunity to do this, please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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