"The Hospital is a success"

About: The Tunbridge Wells Hospital

After a referral by my doctor I found the wait and process through A&E frustrating, but I do understand why A&E can never be any other way. I found the personnel in A&E very professional and helpful. A special shout to the nurse whose attitude and way they dealt with patients frustration (including my own) whilst keeping a positive demeanour was remarkable. Once I was transferred to a ward I became aware of the hours some of the doctors were working, but all still retained a very professional , confident and efficient manner. I found the room and the amenities with-in very good, with the ease with which I could alter the bed settings was important to how comfortable I was during my 5 day bed bound period. The addition of wifi (which worked properly continuously through my 5 day stay) also made a significant difference to my comfort In summary, the hospital is an efficient modern hospital, and every person, including cleaners, dinner people,nurses, doctors and consultants were all polite , friendly and professional. Thank you Pembury Hospital, even though I do hope not to stay again soon.

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Response from The Tunbridge Wells Hospital

Response posted 17/6/15 Dear Steve Thank you for taking the time to write a review about your recent visit to Tunbridge Wells Hospital. We were very pleased to learn that your experience throughout A & E and onto the ward was so positive and that you found the staff you encountered helpful and professional and we hope that you are recovering well. With Kind Regards the PALS team

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