"Failures of communication and pastoral care of two..."

About: Chase Farm Hospital

The main telephone number was not answered over a two hour period on Friday12 June 2015. There was no way to leave a message. I am trying to get an appointment at Moorfields for my daughter Mary Heatley who saw a consultant at your site in March of this year after a considerable wait for an appointment. This is the third chase up complaint and still Moorfields say they have not received any referral. Over and above that I lost an expensive pair of glasses at the hospital and I could not even find a lost property office. It forces me to consider the honesty of your staff or agents.

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Response from Chase Farm Hospital

We're sorry to hear that you've had a bad experience with us. If you would like to email details to rf.communications@nhs.net we will pass them on to the relevant team to assist you.

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