"Leanne H- Fantastic Service"

About: University Hospital Aintree

I am a cancer patient, Firstly can I thank the staff from my breast clinic through to the sefton suite:) keep up the good work in treating me. You are all amazing. This week however I was admitted into A&E and was treated for a blood clot near my Picc line in my arm, the staff in A&E were fantastic and reassuring, they do not stop for one minute, they are amazing. I was then admitted to ward 29, even though one of the senior doctors didn't have a clue regarding my care, as they didn't even read my notes properly this left me feeling very anxious and upset as I didn't know what my outcome was or who I could speak to? Then a wonderful nurse talked through all my treatment with me, what was happening regarding my aftercare, I felt that the nurse had the time for me, they were very patient and caring, an absolute credit to your service. Can you please pass on my thanks.

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Responses

Response from Aintree University Hospitals NHS Foundation Trust

Hi Leanne.

Thank you for taking the time to leave a comment. We're really happy to hear that you felt well looked after by the teams in A&E and on Ward 29 during your recent hospital visit, and that you have experienced great care during your cancer treatment.

We're disappointed to hear though that a conversation with one of your doctors on your arrival to the ward left you feeling anxious and upset. If you'd like to talk to our Patient Advice and Complaints team about this, you can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thanks again.