"First time mum horrific experience!!!!"

About: Watford General Hospital

Im pregnant with my first child, very excited and very scared as u can imagine. Everything is a first for me pains leaks etc. im told certain instructions by midwives by doctors so i follow as i assume they know best, i attend all my appointments but coming to the third trimester i keep getting reffered to the day unit and then triage for monitoring, i do as im told and wait for doctors to come to tel me iv been here to many times with the same problem! I explain i have been sent by a midwife after an appointment or scan, not just turned up but im looked at as if im crazy. Every time i have been to triage nothing is explained im left to deal with pain i have to wait 5 hours before im given painkillers everytimeand then told to go home but nothing ever explained, not once have i been told what pains are what the sharp shooting aches are, iv had to get all the information by doin my own research online. They say if you want advise call up so one day i did and i was told i had to be monitored and to come in i explained im sure im not in preterm labor because the pains are not reggular but despite the information im givin i get told to come in, i go into the triage im monitored im having contractions and i get told the doc is going to examine you, the doc comes along tells me they see contractions but not reggular so just going to examine me. The doc did and then confirmed im not in preterm labor and i can go home. I asked if they are not going to do a fibronectin test to be assured i will not go through early labor in the next 14 days as every other doctor has done (last one done 3 weeks ago) but the doc replied no need! I explained why i was worried i said i have a very high risk of preterm babies in my family and this is why i have been referred to triage so much and why consultants are keeping an eye on me every 2-1 weeks but the doc refused. i explained i was scared and worried for my unborn child because if its early it has to b stopped and given steriod injections for his lungs and if im in full blown labor u cant stop it and thats a risk for my baby but the doct refused i was left in tears a emotional reck. The doc came back and i tried again and they walked off in a huff and puff and said 'fine we will just do it because theres no point in talking to you' i was so shocked! The doc came back and has done the procedure wrong, and came back saying 'there its negative!' I know have a report on my notes saying its negative when it was not done the right way and the doc had no care in the world for what risks could be given to my child, as a first time mum im naturally scared n worried and these docs should reassure you and make sure your satisfied and happy with information but not once in my experience have i ever been treated like dirt in any hospital! They make you feel like a nusiance and like your wasting there time. Im too scared to even call the hospital incase i have any concerns or worries about my pregnancy and you should never be made to feel like that.

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Response from Watford General Hospital

We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our colleagues in the Complaints Department on 01923 217866.

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