"All the staff in the maxio-facial ..."

About: Lister Hospital

(as the patient),

What I liked

All the staff in the maxio-facial department were friendly and helpful. The receptionist was harassed with computer problems but she still greeted everyone with a friendly smile and remained professional. The consultant was also very friendly and explained everything. I was sent to x-ray on my subsequent visit and I lost an earring, when I called the x-ray department they were extremely helpful and posted it back to me. I cannot fault any of the staff I have have encountered at the Lister.

What could be improved

The only problem I had that I arrived quite early for my appointment so there was no one around and laid on the reception desk for anyone to read was my file. No other files just mine, so presumably it had been located after the others for the clinic had been put into the cabinet/box that they come in and it had just been dropped off later. I was shocked to see this as I work in the NHS myself and I know that patient records have to be kept confidential at all times. As it happened I was the first one there so I know no one else had read it however I do have an issue with the fact that they could have done so quite easily. This is a serious breach of data protection as far as I am concerned and I believe that a system or protocol for the safe storage of late files should be implemented to stop this happening again.

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Response from Lister Hospital

Thank you for your response and we are very pleased to hear your highly positive comments about the care and support that you received while at the Lister recently.

We were very concerned to read about the notes issue, as this should not have happened - there is a policy in place that covers exactly what you described, which was not followed on this occasion. We will contact the team in question so that they are aware of what happened.

Thank you for bringing this important matter to our attention and we wish you well for the future.

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