"out patient appointment fracture clinic"

About: West Cumberland Hospital

Went for a review appointment about my fractured elbow and soft tissue damage today. The receptiomist and nurses and radiographer were brilliant can't fault them at all. The consultant i saw contracted themselves on numerous occasions didn't listen to a word i said and totally ignored any concerns i had.

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Responses

Response from West Cumberland Hospital

I am sorry your experience in the Fracture Clinic was not good. It is not only frustrating but rude when a person does not listen to you or respond to your concerns. I would like to look into this further and so would like a discussion with you for some more information.

If you feel this will be of benefit, please contact me via the complaints team and I will be happy to discuss this further.

I will also pass on your comments about the receptionist and nurses and I know they will be delighted to hear them.

I look forward to hearing from you

Helen

North Cumbria University Hospitals NHS Trust.

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