"5 hours 15 minutes and still waiiting"

About: Hull Royal Infirmary

having booked into A&E at just before 10pm we were told there was a 3 hour wait. After the 3 hours we were told there were 15 people ahead to be seen. After 30 people were seen, we were told 5 ahead. After a further 10, all of which were seen within an hour, we are still waiting and new arrivals are taken in almost straight away. Now I am sure some more immediate cases needed to be seen and I am sure there are a lot of good stories of our NHS but this tonight is a disgrace.

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Accident and Emergency (A&E) Department and the delays you have faced waiting to be seen. We will ensure that staff in the A&E department are made aware of your comments. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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