"Staff at Outpatient B extremely rude"

I was waiting to be seen at Outpatient B on Floor 1, red zone. The staff on reception there unhelpful. One person in particular was also extremely rude. Whilst waiting I saw a number of people speak to reception (which was frequently un-staffed) and each of them was spoken to dismissively. One gentleman when asking where a department was, was very insultingly told to look elsewhere. There really is no need or excuse for staff to be so rude or unhelpful.