"When I became down she kept me going with her smile"

About: St John's Hospital / Trauma & orthopaedics

(as the patient),

I fell and broke many bones in my hand at the end of January. I was treated at St. John's hospital and referred to the physiotherapy department by the orthopaedic surgeon. There I met a team of physiotherapists who specialised in hand therapy. I would like to thank them all for their kindness and care. In particular, Grace who has taken me through 4-5 months of intensive physiotherapy. She has walked with me through my journey of rehabilitation with great kindness support and with a real person centred approach to her care.

When I became down she kept me going with her smile and encouragement and real determination that I could maximise my rehabilitation.

Yesterday we both agreed that I would be discharged from her care - please note 'both agreed'. I observed many patients, like myself receiving treatment and each and every physiotherapist introduced themselves, took time to ask how are you today? And made every person feel that they mattered.

Well done to the team and a special thanks to Grace.

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Response from Melanie Johnson, Executive Nurse Director, NHS Lothian

Dear Jhand

Thank you so much for taking the time to share your expereince and to recognise the very valuable work our physiotherapists do. I know Grace will be delighted to see your comments. I hope you continue to make good progress with your recovery.

Best Wishes


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