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Acute Medical Clinic

Story from nhs.uk

"Acute Medical Clinic"

About: Leicester Royal Infirmary

A very mixed experience , initially very quick and efficient book in. Observations and bloods swiftly done but then a massive 6 hour wait. Absolutely no communication from any of the nursing team to inform the state of situation, no apology, just stone faced nursing staff who could only shrug their shoulders and state that it was a "clinic" but gave no other explanation. Sadly chose, to leave , frustrated and disgusted with the experience. No treatment or advice given.

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Responses

Response from Leicester Royal Infirmary 8 years ago
Leicester Royal Infirmary

Submitted on 11/06/2015 at 16:53
Published on nhs.uk on 13/06/2015 at 01:01

Dear reviewer, Thank you for taking the time to post your comment. We are really sorry to hear about your experience of our Acute Medical Unit (AMU) at the Royal. Your experience does not reflect the level of care we expect our patients to receive and we would like to investigate your concerns further. If you are happy for us to do, please email me your details (name, address, date of birth and hospital number) to gillian.wardle@uhl-tr.nhs.uk and I’ll look into it. Kind regards, Gillian wardle Ward Sister for AMU Leicester's Hospitals

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