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Late appointment as doctor delayed earlier

Posted By Smashed1980

"Late appointment as doctor delayed earlier"

About: Solihull Hospital / Trauma and orthopaedics

(as a relative),

Father had to go to Solihull hospital for appointment after previous surgery has left him worse than before. He turned to be told he needed X-Ray before he could be seen. Then was told by the way there is a 30min delay on X-Rays and on top of that a 30min delay on seeing the doctor. This is ridiculous! 1hour past appointment because doctor was delayed earlier in the day. Not our problem.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 11/06/2015 at 15:39
Published on Care Opinion at 16:24

Dear Smashed1980

Thank you for your post regarding your visit to Solihull Hospital with your father.

I am sorry that you have experienced delays both in the X-ray Department and in the clinic you were attending.

I would like to look into this in more detail on your behalf. Can I please ask you to contact me at your convenience so that I may obtain more information? I can be contacted either by telephone: 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I would like to reassure you that we take seriously any issues our patients and families raise with us and we value your feedback.

I look forward to hearing from you.

With Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Smashed1980 (a relative)

E-mailed you marie

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