"All staff were professional and cheerful"

About: Derriford Hospital / Accident and emergency

(as the patient),

Doing the dishes after preparing tea I started to feel a bit strange. I started to itch and my finger felt like it had been stung or glass in it. Having had reactions before I know the signs.

I took a antihistamine and started taking note of the time. My throat then started to swell and sounding horse when I spoke. Being on my own besides my dogs thought it was best to dial 999. While on the phone I took my epi pen while waiting for the ambulance I put my dogs away and opened the door. This was my first bad allergic reaction being on my own.

The paramedic car and ambulance crew were fantastic, they put me at ease. I can not thank the crew enough, they explained everything to me and the trainee they had with them. I was taken to a very busy A&E and again the crew were fantastic waiting till I had been handed over.

A&E was very busy and I had to stay by the desk as their was no cubicle but the staff were amazing and still made sure my dignity was kept, taking me into a cubicle for a ecg. I was kept in to be watched for 4 hours then released to the lounge to await meds and final checks.

For a overstretched NHS service Plymouth Derriford Hospital did a amazing job that day. All staff were profesional and cheerful in a stressful overcrowded A&E

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Ane 74,

Thank you for your feedback. It is important as an Emergency Department we get feedback from our patients. This will help us make changes in the delivery of care and improve the patient experience. I am pleased to hear the staff were amazing and maintained your dignity at all times. Busyness and overcrowding, unfortunately is something that an Emergency Department experiences every day. We have to prioritise the use of cubicles to be able to maximise their use for assessments and treatments.

Thank you again for your feedback

Tim

ED Matron

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Derriford Hospital

Thank you for your feedback. It is important as an Emergency Department we get feedback from our patients. This will help us make changes in the delivery of care and improve the patient experience. I am pleased to hear the staff were amazing and maintained your dignity at all times. Busyness and overcrowding, unfortunately is something that an Emergency Department experiences every day. We have to prioritise the use of cubicles to be able to maximise their use for assessments and treatments. Thank you again for your feedback Tim ED Matron

  • {{helpful}} of {{total()}} people think this response is helpful