"Satisfied patient"

About: James Paget University Hospital

I had an unexpected 7 nights stay in JP H during May / June. Started off in A and E, then to AEU then ward 17 and finally ward 4. I had many many tests including MRI. Brain scan, ultra sound, lumbar puncture etc etc. My main treatment was in the eye dept. Throughout all the places, tests , people etc that I encountered I can only give the highest of praise for car, attention and professionalism . Despite being severely understaffed the staff remained totally committed to my care and that of other patients. Changing wards as much as I did is not ideal but each time it happened I was kept fully informed of the reasons for this . I wish to state a particular raising up of the A and E department. Yes I had a long wait to be seen but given how few staff they had on duty it's not surprising. One particular nurse was/ is an angel in disguise. Yes I totally up hold JPH. It's not prefect....but where is ?

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Responses

Response from James Paget University Hospital

Dear Caroline Many thanks for taking the time to provide your feedback. I am sure that the teams involved, with whom I have shared your feedback, will be pleased to hear your positive comments. Whilst you had several ward changes during your stay, it is encouraging to hear that you were kept fully informed of the reasons why the moves were necessary. I note that you commented on a nurse in particular who was involved in you care; if you feel you would like to nominate this nurse for the annual Trust Remarkable People Award's, please do get in touch. Kind Regards Amanda Hood Head of Patient Experience and Engagement Tel: 01493 452304

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