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Awful

Story from nhs.uk

"Awful"

About: Musgrove Park Hospital (Taunton)

Bracken and Acorn ward were absolutely fantastic. Willow Ward could not have been worse, I had an awful lack of care and support, staff appeared to not know why I was on the ward and my blood loss and extremely low HB level were never even mentioned. My baby and I were later admitted to Acorn ward because of the poor care on Willow. I ended up discharging myself, feeling so poorly as I didn’t know what else to do. Subsequently I completed the online feedback form about maternity services which detailed my complaint requesting a response. I’ve heard nothing back. Avoid Willow if you can.

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Responses

Response from Musgrove Park Hospital 8 years ago
Musgrove Park Hospital

Submitted on 15/06/2015 at 17:49
Published on nhs.uk on 16/06/2015 at 01:00

I have just read your comments and I am very sorry to read about the concerns you have regarding your visit to Willow Ward at Musgrove Park Hospital. Matron, Sallyann King, is sorry to read that you found your time on the ward unsatisfactory, as a service staff always aim to provide every new mother and baby with the care and support they need as new parents; she would welcome the opportunity to meet with you to help resolve your concerns. Please telephone Sallyann on 01823 342456 (email: sallyann.king@tst.nhs.uk) or alternatively contact one of our PALS Officers who would be very happy to help you on 01823 343536 (email pals@tst.nhs.uk). Lucille Hoose. PALS & Complaints Lead

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