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Care Opinion

Excellent Service

Story from nhs.uk

"Excellent Service"

About: Altrincham General Hospital

Visited the Minor Injuries Unit this morning. After reading some reviews beforehand I wasn't sure what to expect. I arrived at 9am and was dealt with at reception immediately by a very friendly member of staff who took all my details and directed me to the waiting area. I was seen within 5 mins and was dealt with in a very professional yet also friendly manner by the nurse. I was on my way within 15 mins of arriving and can say I was mightily impressed with the whole experience. I would definitely recommend this service.

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Responses

Response from Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 11/06/2015 at 10:12
Published on Care Opinion at 11:36

Thank you for your comments posted on the Patient Opinion website regarding the care you received from the Minor Injuries Unit of the Trafford General Hospital. It was very kind of your to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the care and treatment you received from the staff was friendly and professional and that you did not have to wait long to be seen, We can assure you that we have passed on your thoughts to the manager of the Minor Injuries Unit and the staff involved.

The Patient Experience Team

Central Manchester University Hospital NHS Foundation Trust

Response from Altrincham General Hospital 8 years ago
Altrincham General Hospital

Submitted on 11/06/2015 at 11:20
Published on nhs.uk on 13/06/2015 at 01:01

Thank you for your comments posted on the NHS Choices website regarding the care you received from the Minor Injuries Unit of the Trafford General Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the care and treatment you received from the staff was friendly and professional and that you did not have to wait long to be seen. We can assure you that we have passed on your thoughts to the manager of the Minor Injuries Unit and the staff involved. The Patient Experience Team Central Manchester University Hospital NHS Foundation Trust

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