"Derby Royal Hospital - Simply excellent!"

About: Royal Derby Hospital

I am writing following attending Derby Royal Hospital with my mother who was undergoing surgery on 5-6-15 and did not feel that I could possibly allow this experience to pass without leaving a review. All too often are people so quick to share negativity but my experience was positive from the moment I walked through the door. Whilst all personnel who I interacted with were 100% committed and excellent, there were two people who stood out from the crowd and I would be hugely appreciative if you would share with them my positive and very grateful feedback. They were in the Theatre waiting area and Stepdown. They were amazing and not only showed my mum compassion and respect - they were so comforting to me - who was a little tearful to say the least! They totally put me at ease and I knew the most important woman in my life was in such safe hands. If you could please extend my thanks I would be so very grateful. Derby Royal Hospital is an example of sheer excellence and every single member of staff who I interacted with (including the porter) showed just how right you have it and that investing in your staff is worth every penny. I support you wholeheartedly. Thank you from the bottom of my heart. Note: I am very happy to be contacted should you require me to expand on my experience further.

Story from NHS Choices

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Responses

Response from Royal Derby Hospital

Many thanks for your kind comments posted recently on the NHS Choices website regarding our staff and your mother's experience following recently having surgery in our hospital. Our staff try hard to provide a high standard of care to all our patients and receiving such positive feedback is always appreciated. I will certainly ensure that your comments are shared with the relevant staff. With regards to your kind offer to expand further on yours and your mother's experience, then certainly we would be delighted to talk you in more detail and therefore if you would like to contact Deborah Furness on (01332) 786336, who is a member of the Trust's Patient Experience team and this can be arranged. Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish you and your mother very best wishes for the future. Kind regards Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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