"waste of time very upset"

About: Broadgreen Hospital

i was referred by my doctor to have mole removed as they didn't have the equipment available to remove it there at the surgery. I have waited 6 weeks to meet this doctor, who didn't introduce themself so only have their squiggle on my form. When I met the doctor, they made an inappropriate comment about my job and then examined me, after which they stated they were discharging me as they don't do cosmetic procedures. I told them that my doctor had referred me as it bled due to being I a place where it caught on things but they wouldn't listen and just discharged me. So after waiting 6 weeks and taking a day off work I still have a mole which changes shape and bleeds. Highly unimpressed.

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Response from Broadgreen Hospital

Thank you for your comments. We are sorry to hear that you did not have a good experience in our Dermatology Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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