"poor follow up after diagnosis"

About: Bmi - The Alexandra Hospital

I recently went to see a gastric consultant who arranged blood tests and a CT scan. After these were carried out I had a follow up appointment on the 20th May to discuss the findings. The results were that there was no fluid on my stomach but the consultant said that there is probably a problem with the heart not pumping properly which is causing my ankles to swell and the shortness of breath. I also have symptoms of dizziness and pains in my legs when I have walked about 600 yards. The consultant said they would refer me to a heart failure specialist, the consultant said they would write the letter and send the report to them with a copy of the same to me so that I could then telephone for the appointment once I knew the heart specialists name. As I didn't hear anything by the 28th May I telephoned to find out why I hadn't received the letter and report I was told that both my consultant and their secretary were on annual leave until after the 8th June. I really am very angry about the fact that it wasn't sorted before they finished for holidays and that they never mentioned the fact that they wouldn't be available. A number of messages have been left on the secretaries answer machine but as yet I have not received a reply. Today 9th June I have telephoned again to find the answer machine on stating they are not available, so again I have left a message to return my call. I am really angry that I chose to pay for my care privately only to be treated the way I have. I don't have insurance so this out of my own pocket. My wife has just had to buy a wheelchair for me so we could go on a day out because I wouldn't be able walk around all day without encountering problems. I don't know where to go from here to get it sorted. Any suggestions ?

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Response from Bmi - The Alexandra Hospital

We are very sorry to read your feedback. We’d like to ask you to get in touch with us at the hospital so we can assist you further. Please can you contact Sarah Agnew, Director of Operations on 0161 495 7026, or email sarah.agnew@bmihealthcare.co.uk.

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