"complete hip replacement on 1st November 2014"

I was admitted to have a total right hip replacement on the 1st November 2014. Having met my consultant at the initial assessment was very impressed with their manner and professionalism, although extremely anxious about the operation felt totally reassured by them from the start. The consultant visited me after the procedure as did their anaesthetist more than once, there was a very caring older member of staff there who very kindly took me over to the wash area and gave me a lovely wash which was so very appreciated. Another member came with a freshly made small ham sandwich which they had prepared for me very lovely touch indeed. There was a member of staff that I felt needed some lessons in how to react to patients who are feeling not at their best, however, apart from this one person (who I felt was a bank nurse possibly) the rest were exemplary. Thank you all so much!

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Response from Duchy Hospital

Thank you very much for taking the time to provide detailed feedback, I am delighted that your experience overall was good. We provide regular Customer Service Excellence training to team members, and with one exception it sounds like that is effective. We share feedback with the whole team, so the individual concerned will be aware of this feedback and I hope reflect on how they were perceived. If you would like to discuss this in any further detail then please feel free to contact me. Thanks again for providing feedback. Chris Sealey, General Manager

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