"Speech and language"

My daughter attended speech and language therapy before Christmas and through my own fault I missed her review at the beginning of the year due to a move. The speech and language therapist was always helpful, friendly and professional. I had to rebook the review, the earliest I could get one was June. This was fine, the nurse/ member of staff I spoke to, to organise this, said because of my circumstances I could have the review at my house. It is not uncommon for this to be done in certain circumstances. My appointment was today, Tuesday 9th June at 10:45. I waited until 11:30 before calling and asking why no one had shown up. I was then told that no such agreement was made. "You spoke to me and I would have never said something so ridiculous" is what was said to me. I wrote down the whole conversation when the whole appointment was made so I know I am correct. My sister and partner were also present while I was on the phone all them weeks ago. The member of staff then proceeded to say, " don't drag your children up here if it's going to stress you out so much" I was discusted with their tone. I then asked if I could get an appointment in Boston for speech therapy. I was then told "well obviously" I feel I have been made, not only to look like a liar but also like an idiot. I have never experienced such disrespect over the phone by someone who is meant to be a head of a department. Especially someone who is meant to be working with children The tone of their words do not come across in this complaint. But I will never be using the Johnson again if I can help it. I have never listened to the many other people who have told me such bad things about the Johnson hospital. I feel stupid for not listening now, My daughter will have to wait even longer now. Thank you for your lack of professionalism, disrespect, sarcastic language and demeaning tone.